Refund & Cancellation Policy

This policy applies to digital products (tools, templates, e-books and courses) purchased through the Veyanta Advisors Store. Our Store is not yet live; this policy will govern all purchases once it launches, and is published in advance for transparency.

1. Digital goods: general rule

Because our products are digital and delivered instantly, all sales are final and non-refundable once a download link has been issued or accessed, except as set out below.

2. Eligible refund situations

We will provide a full refund if:

• You were charged but did not receive a working download link within 24 hours of payment confirmation, and the issue is not resolved after being reported to us.
• The file delivered is materially corrupted, unusable, or does not match the product description, and we are unable to provide a working replacement.
• You were charged more than once for the same order due to a technical error.

Refund requests must be raised within 7 days of purchase at contact@veyantaadvisors.in, quoting your order ID. Approved refunds are processed to the original payment method within 5 to 7 business days via Razorpay.

3. Cancellations

Orders for digital products cannot be cancelled once payment is confirmed and a download link has been generated. If you wish to cancel before payment is completed, simply close the checkout window; no charge will be made.

4. Services (non-Store engagements)

For advisory, compliance, training or other services engaged separately from the Store, cancellation and refund terms (if any) will be set out in the specific engagement letter or proposal agreed with you, since scope, stage of work and fees vary by engagement.

5. Contact for refund requests

Email contact@veyantaadvisors.in with your order ID and reason for the request. We aim to acknowledge all refund requests within 2 business days.